Event Information
Cost: Tickets are $175 Per Person or Four Tickets for $600
Date & Time: Thursday November 21, 2024 4:30-7:00PM
​Location: Hotel Polaris N Gate Blvd, USAF Academy, CO 80921
Theme: Powered by Stars: 30 Years of Stellar Service
Attire: Semi-formal with a touch of "Old Hollywood" glam
(think classic Hollywood Glam, in striking shades of blue and gold)
For the past 30 years BBB of Southern Colorado has recognized businesses for superior customer service with the Excellence in Customer Service (EICS) Award, a comprehensive customer service improvement program run by a team of dedicated volunteers. EICS Award recipients are honored at the iconic A Night of Excellence Gala.
For the Anniversary of the program, we’re inviting all EICS Alumni Recipients to return, be recognized, and reengage with this unparalleled customer service program.
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During the evening we’ll introduce and congratulate this year’s top ten BBB Summit Award Winners and learn who the Recipients of the 2024 EICS Award Application and Evaluation Process will be. 2024 Finalists include: AMNET, Bob Penkhus Motor Company, McCloskey Motors, Inc., and WireNut Home Services.
About the Gala
Join us for an unforgettable evening at the NEW Hotel Polaris at the U.S. Air Force Academy as we celebrate 30 years of Excellence. Our theme, "Powered by Stars: 30 Years of Stellar Service," will set the stage for a night of elegance and inspiration. Join other Stars as you walk the Hollywood Carpet, dressed semi-formal with a touch of "Old Hollywood" glam, as we spotlight the top ten BBB Summit Award Winners, honor past EICS Award recipients, and reveal the much-anticipated 2024 EICS Award Recipients.
Indulge in a gourmet dining experience, featuring:
Passed Hors D'oeuvres
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Tomato Olive Bruschetta
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Chargrilled Chicken Satay
First Course
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Polaris Wedge Salad: Crisp iceberg lettuce, heirloom cherry tomatoes, Maytag blue cheese, applewood smoked bacon lardons, spiced maple pecans, crispy tobacco onions, and herbed blue cheese dressing.
Second Course (Choose one)
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Tandoori Cauliflower Steak (GF, V)
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Chicken Cordon Bleu
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Slow-Cooked Short Rib
Mini Dessert Assortment
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Petite Lemon Tart, Decadent Chocolate Truffle, Mini Vanilla Bean Cheesecake
To make the night even better, each guest will receive a FREE Drink Ticket for the bar service (additional drinks available for purchase).
After we celebrate the winners and wrap up the program, the fun doesn’t stop! Stay and network at one of the hotel’s spectacular bars or try out the flight simulators for an unparalleled experience. This is going to be a Night to remember!
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Tickets are $175 Per Person or Four Tickets for $600
Thank you to our 2024 Sponsors
PRESENTING SPONSOR
Summit Awards Sponsor
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Gold Sponsor
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Silver Sponsor
Drink Sponsor
Bronze Sponsor
Mission & Social Media Sponsors
Media Sponsors
A Blast From the Past
What is the Excellence In Customer Service Award?
Events
Networking
The EICS Award is a challenge to a company to develop measurements and processes in support of a customer service system. This system is then analyzed against a scoring matrix containing seven categories and the level of maturity within each. All BBB of Southern Colorado Accredited Businesses are invited to participate in the EICS application process.
NOTE: This is the Application Process for 2024, NOT 2025.
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Applications due by 5:00 pm MST Monday, May 13, 2024
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For an application or questions email: paulmb@bbbsc.org
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Excellence in Customer Service Workshop
This workshop provides tips to save you time and tell you how your application is evaluated. It will cover how evaluators look for customer service processes that are documented, tracked, trended, and well-managed.
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The 2023 EICS program is underway. The EICS program starts again with the Application Writing Workshop in January 2024.
Businesses interested in applying for the 2024 EICS Award that are not able to attend the Application Writing Workshop are required to watch the EICS Application Writing Workshop video.
About Excellence In Customer Service Award
EICS is NOT a competition between companies that submit applications – but, rather it is a singular company journey towards the documenting of established and operationalized customer-focused process strategies within a company that are regularly assessed and improved on.
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The EICS core team is made up of and managed by a group of local, dedicated volunteers. They are committed to supporting businesses in their efforts to consistently improve their customer service systems, processes, and training to ultimately grow and deliver on their brand promises. EICS core team works closely with the BBB of Southern Colorado to promote, support, and recognize local businesses as they strive to provide excellence in their own customer service arenas to a create competitive advantage.