What is the Excellence In Customer Service Award?
The EICS Award is a challenge to a company to develop measurements and processes in support of a customer service system. This system is then analyzed against a scoring matrix containing seven categories and the level of maturity within each. All BBB of Southern Colorado Accredited Businesses are invited to participate in the EICS application process.
NOTE: This is the Application Process for 2023, NOT 2024. You will receive a copy of the 2024 Application Process document at the January 11th Writing Workshop.
Excellence in Customer Service Workshop
This workshop provides tips to save you time and tell you how your application is evaluated. It will cover how evaluators look for customer service processes that are documented, tracked, trended, and well-managed.
The 2023 EICS program is underway. The EICS program starts again with the Application Writing Workshop in January 2024.
Businesses interested in applying for the 2024 EICS Award that are not able to attend the Application Writing Workshop are required to watch the EICS Application Writing Workshop video.
About Excellence In Customer Service Award
EICS is NOT a competition between companies that submit applications – but, rather it is a singular company journey towards the documenting of established and operationalized customer-focused process strategies within a company that are regularly assessed and improved on.
The EICS core team is made up of and managed by a group of local, dedicated volunteers. They are committed to supporting businesses in their efforts to consistently improve their customer service systems, processes, and training to ultimately grow and deliver on their brand promises. EICS core team works closely with the BBB of Southern Colorado to promote, support, and recognize local businesses as they strive to provide excellence in their own customer service arenas to a create competitive advantage.