THAT'S A WRAP!
A Night of Excellence 2024 was a great success. Thank you for celebrating 30 years of Trust with us. Stay tuned for more new and exciting events
2024 EICS AWARD RECIPIENTS
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TOP 10
SUMMIT AWARD WINNERS
Apple Mortgage Corporation
Barnhart Pump Company
Black Oak Homes
Bowers Automotive
City Glass Company Inc.
Diversified Roofing & Construction
Front Range Roofing & Siding
LivingWaters Engineered Water Treatment Solutions LLC
Magic Key Locksmiths Inc.
Steele Fabrication LLC
Thank you to our 2024 Sponsors
PRESENTING SPONSOR
EICS AWARD SPONSOR
Summit Awards Sponsor
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Gold Sponsor
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Silver Sponsor
Drink Sponsor
Bronze Sponsor
Mission & Social Media Sponsors
Media Sponsors
A Blast From the Past
What is the Excellence In Customer Service Award?
Events
Networking
The EICS Award is a challenge to a company to develop measurements and processes in support of a customer service system. This system is then analyzed against a scoring matrix containing seven categories and the level of maturity within each. All BBB of Southern Colorado Accredited Businesses are invited to participate in the EICS application process.
NOTE: This is the Application Process for 2024, NOT 2025.
Applications due by 5:00 pm MST Monday, May 13, 2024
For an application or questions email: paulmb@bbbsc.org
Excellence in Customer Service Workshop
This workshop provides tips to save you time and tell you how your application is evaluated. It will cover how evaluators look for customer service processes that are documented, tracked, trended, and well-managed.
The 2023 EICS program is underway. The EICS program starts again with the Application Writing Workshop in January 2024.
Businesses interested in applying for the 2024 EICS Award that are not able to attend the Application Writing Workshop are required to watch the EICS Application Writing Workshop video.
About Excellence In Customer Service Award
EICS is NOT a competition between companies that submit applications – but, rather it is a singular company journey towards the documenting of established and operationalized customer-focused process strategies within a company that are regularly assessed and improved on.
The EICS core team is made up of and managed by a group of local, dedicated volunteers. They are committed to supporting businesses in their efforts to consistently improve their customer service systems, processes, and training to ultimately grow and deliver on their brand promises. EICS core team works closely with the BBB of Southern Colorado to promote, support, and recognize local businesses as they strive to provide excellence in their own customer service arenas to a create competitive advantage.