Evaluators | BBB

What Does It Take to

Become an EICS Evaluator?

What Is the Program?

The Better Business Bureau of Southern Colorado Excellence in Customer Service (EICS) program seeks to recognize, encourage, and cultivate outstanding customer service in the Southern Colorado region.

Businesses applying for the award submit a 50-page application summarizing their actions in seven customer-service categories. A team of local professionals reviews each application and, if it meets specific criteria, visits the business for an in-person review. All business sizes and business types are eligible. Each applicant is evaluated against the program's standards and not against each other.

What Is the Commitment?

We are acutely aware of the many demands on your time and make every effort to work around the
schedules of our volunteers. While the workload is based on the number of applicants, here are some
general insights:

Each evaluation member will attend a half-day (8:00am to 12:00pm) workshop to acquaint them with the program. Time Frame: May-June
You will be asked to do a review of each application assigned to your team. Typically, each team gets three applications and it will take about two hours for each review. This can be done off-line and at your pace so you can work around other commitments. Time Frame: June
You will be asked to attend the on-site visits and provide a short, written summary of your findings. We’re working to get at least some of the visits scheduled for a Saturday to limit conflict with jobs or school. Time Frame: June-early August. The total time commitment is about 25 hours from June to mid-August.

What Are the Benefits for the Evaluation Team Members?

As past, current, and future business leaders, your participation as an evaluation team member is critical to our community. In a typical award year, you will get an insider view of three businesses and as a member of an evaluation team, you will grow your network plus gain insights from other members who bring unique perspectives to the table. Evaluators also receive two free tickets and recognition at the A Night of Excellence Awards Gala.

APPLY HERE

Networking

Events

Thank You 2023 Evaluators!

Martha Neitz

Dr. SOOT Chimney Sweep, Inc.

Dawn Kruger

Peak Surveys
Dawn Kruger is the owner of the research company Peak Surveys. Established in 2001, Peak Surveys specializes in client, employee, and market research for small business. She has extensive experience in marketing, research, and customer service.

Dawn has a passion for research. First imbibed during college, she furthered her passion as the Director of Marketing and Measurement for The Center for Customer Focus. During that time, she saw a need for affordable research for smaller businesses and started Peak Surveys, a business which provides research and feedback needs for small to medium size companies so they can access the research data needed to improve their customer and employee relationships and bottom line.

Dawn serves on the Core Team and is an eight-time evaluator for the Better Business Bureau’s Excellence in Customer Service Award, is on the membership committee for the Southern Colorado Women’s Chamber, an Ambassador for the Tri-Lakes Chamber, is the past President of the Colorado Springs Customer Service Association and served two terms as a Deacon in her church.

She is also a USPTA Certified pro, coach to the Palmer Ridge boys and girls tennis teams for ten years, and an avid pickleball player.

She has two grown children who live in Denver, and a wonderful husband of 35 years. She holds a Bachelor of Science in Business Administration/Marketing from California State Polytechnic University, Pomona, CA.